StrollySupport
Questions, bugs or a thought about Strolly? Answers and the way to us are here.
Write to us
For anything about Strolly, reach us by email. We answer as fast as we can. In the app there is also a feedback form under You → Settings → Feedback.
Frequently asked questions
What counts as a walked street?
Strolly fills in a street when your path passes within 50 m of it. That makes up for how imprecise GPS is in a city. A walk counts from 200 m and 3 minutes. Rides by bike, train or car do not count.
Do I need an account?
No. On first start Strolly quietly creates an anonymous account, with no name and no email address. With "Save your progress" you link it to Apple or Google, so your progress is there on a new phone too.
Do I need Strava?
No, Strava is optional. You can record right in Strolly. If you already record with Strava, connect it under You → Settings → Connections, and your walks, hikes and runs in Vienna count too.
What is the visitor mode?
Choose "I'm visiting" and say how long you stay: 1, 2 or 3 days. Strolly plans days with places, coffee breaks and the ways between them. "Now" shows what is worth a look within the next ten minutes. "End trip" clears the trip again.
Does Strolly work offline?
In visitor mode Strolly downloads an offline package to your phone over Wi-Fi, so Vienna is ready without a connection. A recording keeps running while the screen is locked. Without a connection the app shows what is already on your phone.
What data does Strolly store?
It is written out in plain words in the privacy policy. You get a copy of your data under You → Settings → Export my data.
How do I delete my account and data?
In the app under You → Settings → Delete account. Everything is deleted immediately and for good. The full guide is on the page Delete account.